Refund Policy

Refund Policy

Effective Date: June 25, 2026

At YayCommerce, we want you to purchase with confidence.

Software purchases can be difficult to evaluate before using them in your own environment. That’s why we offer a 30-day no-questions-asked money-back guarantee on purchases made directly through YayCommerce.

Our goal is simple: if our products are not the right fit for your project, we’ll refund your purchase promptly.

1. Try Before You Buy

We encourage customers to evaluate our products before purchasing whenever possible.

Before placing an order, you can:

  • Explore our live demos or free versions.

  • Review product documentation.

  • Read feature descriptions and FAQs.

  • Contact our support team with pre-sales questions.

  • Confirm whether a feature meets your specific requirements.

Because every WordPress website is unique, taking advantage of these resources helps ensure our products are a good fit for your needs.

2. 30-Day Money-Back Guarantee

If you purchase a YayCommerce product directly from our website and decide it is not suitable for your needs, you may request a full refund within 30 days of your original purchase.

You do not need to justify your decision.

Whether the product:

  • doesn’t meet your expectations;

  • lacks a feature you require;

  • is incompatible with your website;

  • conflicts with another plugin;

  • proves unsuitable for your workflow; or

  • you simply change your mind,

you may request a refund within the refund period.

Our refund policy is designed to remove the financial risk of trying our products.

3. How to Request a Refund

Simply contact our support team within 30 days of your purchase.

Please include:

  • your order number;

  • the email address used for the purchase; and

  • the product you wish to refund.

Providing feedback about your experience is appreciated but entirely optional.

We will process eligible refund requests as quickly as reasonably possible.

4. Technical Issues

If you experience a technical issue, our support team is happy to investigate and help resolve it.

However, requesting technical support is entirely optional.

If you prefer not to troubleshoot and instead wish to request a refund within the 30-day refund period, we will honor that request.

5. Compatibility

YayCommerce products are developed for WordPress and WooCommerce and are tested with supported versions of those platforms.

Because the WordPress ecosystem includes thousands of independently developed themes, plugins, hosting environments, and custom codebases, compatibility with every possible configuration cannot be guaranteed.

If our product is not compatible with your particular environment and you are within the refund period, you may simply request a refund.

6. Custom Development

Many customers extend our plugins using custom code, template overrides, third-party integrations, or bespoke functionality.

Custom implementations are outside the scope of our standard product support and may affect compatibility or behavior.

If our product does not meet your requirements after custom development or integration work, our standard refund policy still applies during the first 30 days following purchase.

7. Renewals

Unless otherwise stated, this refund policy applies to new purchases made directly from YayCommerce.

Refunds for subscription renewals may be considered on a case-by-case basis where required by applicable law or where exceptional circumstances exist.

If you no longer wish to renew your subscription, you may cancel automatic renewal at any time before the next billing date.

8. Purchases Through Third Parties

This Refund Policy applies only to purchases made directly from YayCommerce.

If you purchased one of our products through an authorized marketplace or reseller, refund requests must be submitted according to that platform’s refund policy.

9. Chargebacks and Payment Disputes

We encourage customers to contact us before initiating a payment dispute or chargeback.

Most issues—including technical problems, compatibility concerns, accidental purchases, or unmet expectations—can usually be resolved quickly through our support team or by issuing a refund under this policy.

Initiating a chargeback while simultaneously requesting a refund may delay the resolution process while the payment provider investigates the transaction.

10. Compensation Claims

Our 30-day money-back guarantee is intended to provide a straightforward remedy if our products are not suitable for your needs.

Except where required by applicable law, refunds under this policy are limited to the amount paid for the affected product.

Any questions regarding liability beyond the purchase price are governed by our Terms of Service.

Nothing in this Refund Policy limits any mandatory consumer rights that cannot legally be excluded under applicable law.

11. Our Commitment

We build software for a platform that evolves rapidly. New versions of WordPress, WooCommerce, themes, plugins, PHP, and hosting environments are released continuously.

While we work hard to maintain compatibility and continually improve our products, we recognize that no software can be guaranteed to work perfectly in every environment.

That’s why we believe the fairest approach is simple:

  • Try the product.

  • Contact us if you need help.

  • If it doesn’t meet your expectations, request a refund within 30 days.

We’d much rather refund a purchase than have an unhappy customer.

Contact

If you have any questions about this Refund Policy or would like to request a refund, please contact us:

YayCommerce

Email: [email protected]

Website: https://yaycommerce.com